What is our Warranty?

We warrant UpScale for 90 days from date of purchase (shipping date for pre-orders) with the exception of the mechanism.  We stand behind our mechanism and guarantee it for a lifetime. Our made in the USA steel mechanism is built to last a lifetime of use.  If the mechanism ever fails due to a manufacturer defect or normal wear and tear, we’ll make it right with an exchange or repair. Send us an email at support@UpScaleYourBathroom.com if you need to make a claim.

What is our Return Policy?

We offer a 100% satisfaction, 30 day money back guarantee return policy on all purchases.  Within 30 days from purchase date, you can return your UpScale in new condition for a refund.  All returns must be accompanied by an RMA (Return Merchandise Authorization). Send us an email at support@UpScaleYourBathroom.com.  Shipping fees are non refundable and the customer is responsible for return shipping.

Exclusions and Limitations

UpScale’s limited warranty applies only to the Product when purchased through an authorized reseller. This warranty applies only to the normal use of the Product. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

Damages Limitation

To the maximum extent permitted by law, UpScale is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or damages to personal property as a result of using UpScale.